Who should do this course?
ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
- IT Managers/Support teams
- System Administrators/Analysts
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Application Management team/Development team
- Process Owners/Practitioners
Course Agenda
This course covers the following topics:
- Service Management as a Practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts, Processes, Functions & Roles
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Management
- Technology and Architecture
- Qualification Scheme
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